Shipping Policy

Do You Ship Worldwide?

We ship mainly within the USA, with additional countries available depending on the product.

Shipping Cost

Shipping is free for most products.

How long will it take to receive my order?

• Handling time: 1 to 5 business days (Monday to Friday)
• Transit time: 8 to 15 business days (Monday to Friday)
• Order cutoff time: 12:00 AM EST (New York time)

International orders

Deliveries to some countries may be subject to import duties and/or taxes, which are charged once the product reaches your country of destination. All such charges are your responsibility. We have no control over additional charges to customs clearance.

If you refuse the package for this reason, customs authorities may charge an administration fee, and this fee will be deducted from the requested refund amount. You may check with your local customs officials or post office for more information regarding importation taxes/duties that may apply to your online order.

Tracking

You will receive a tracking number by email as soon as your order ships.

Questions?

Email info@rockoutpets.com or call 1.800.865.0386.